FAQ

  • When should I start shopping for my wedding dress?

    We recommend you begin shopping 6 to 10 months before your wedding, especially if you are going to be purchasing a made-to-order option, to leave time for it to be especially made for you and follow up alterations. Made-to-order dresses also can be rushed for an extra fee. For our off-the-rack inventory, that comes home with you the day you buy it! Perfect for the last minute nuptials (or not .. the pieces are that good).

  • Are appointments required?

    Yes! We are by appointment only. This gives you a chance to have the store to yourself with your favorite people. You can book a try-on appointment here.

    We often book out a bit in advance. However, we do have last minute cancellations. Feel free to shoot us a message on Instagram to see if there are any last minute cancellations.

  • Why do I have to give my credit card to book?

    There is a non-refundable $25 fee for each bridal appointment to give you the best possible experience as a by appointment only store. The fee carries with you if you reschedule (so you don’t need to pay it again to move your appointment) and if you purchase, the fee will be credited toward your purchase!

    However, if you cancel your appointment with less than 48 hours notice, you will be charged an addition $25 to the card on file.

  • How many people can I bring to my appointment?

    Our shop is small & intimate, so we suggest bringing the key people who will be supportive and those you need there to make your decision. We have found the sweet spot is between one and three people. We can accommodate four people maximum (including the bride) in the store at a time.

    And if for some reason you choose to come alone, we have got you covered. We’ll support you and make sure you feel as special as you are.

  • What should I bring to my appointment?

    We recommend bringing anything you already have to wear on your wedding day (heirloom items, shoes), nude undergarments, and any shape-wear you imagine you might want to wear.

    Undergarments are required to try on our inventory.

  • What is the price range of your dresses?

    Our sustainable, made-to-order options range from $2,000 to $5,000.

    Please visit our designer page for a more in-depth look at our price ranges by designer.

  • What sizes do you carry?

    We aim to be a size-inclusive bridal store, with sample sizes ranging from 0 to 30. We are the proud flagship store of the US-made collection, Layla Maxon. This collection offers fully-customizable, modular styles to offer endless options for our curvy brides.

  • Is your space accessible?

    Muse is on the first floor of an old home (built in the early 1900s) and has a few stairs that lead to our shop. We have a great setup for video chatting those who can’t join in the space.

  • Do you accept refunds or exchanges?

    No - all sales are final.